Parking Review Representative
Competition Number: 26/76
Posting Scope: Internal / External
Posted Date: April 7, 2026
Closing Date: April 14, 2026, 4:30 PM PST
Department: Finance
Work schedule: Friday to Monday - (17.5-35 hour work week) Continuous (Part-Time), (shifts may vary based on operational requirement)
Salary: $40.13 per hour, Pay Grade 9
Job Code: 4372
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1
This position will involve working 2 out of 4 days at the Public Service Counter, assisting members of the public with parking-related issues and concerns. (Friday to Monday)
POSITION FUNCTION:
Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.
KEY DUTIES:
Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters. Assist the public with monthly parking applications and explain parking review process. Adjust or cancel fines and refund as authorized.
Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted. Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision. Provide additional in-person support related to parking services, at the Public Service Centre.
Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.
Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.
Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator.
Perform related duties where qualified.
INDEPENDENCE:
Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion.
Deviations from policy, procedure or standard practice are referred to supervisor.
WORKING CONDITIONS
Physical Effort:
Sit with arms unsupported while keyboarding. (frequent)
Touch keying on a calculator. (occasional)
Mental Effort:
Deal with complaints and negative comments. (frequent)
Visual/Auditory Effort:
Focus on a variety of source data and a computer screen for short periods. (frequent)
Work Environment:
Office
KEY SKILLS AND ABILITIES
Communications and customer service skills.
Writing in plain language.
Diplomacy when dealing with customers and enquires.
Organize and prioritize work.
Understand and apply the principles of office administration and payment processing.
Working level operation of current City word processing, excel and related specialty software.
Interpret and explain bylaws and regulations related to parking.
Use standard office equipment.
Maintain accurate records.
Establish and maintain effective working relationships.
Deal effectively with public and outside agencies.
QUALIFICATIONS
Formal Education, Training and Occupational Certification:
High school graduation.
Experience:
Three (3) years of customer service and administrative experience or an equivalent combination of education and experience.
OTHER: May be requested to substitute in a more senior position.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at careers@victoria.ca.