Manager, Bylaw and Business Licensing
Competition Number: 25/173
Posting Scope: Internal / External
Posted Date: October 2, 2025
Closing Date: November 2, 2025, 4:30 PM PST
Department: Community Safety, Wellbeing and Partnerships
Posting Type: Continuous (Regular Full-Time)
Work schedule: Monday to Friday ( 35 hour work week)
Salary: Pay Band 7 ($138,433.475. to $162,864.236.)
Job Code: 3130
Employee Group: This is an Exempt position
Number of Vacancies: 1
Victoria is a leading-edge capital city that embraces the future and builds on the past, where human well-being and the environment are priorities and where the community feels valued, heard and understood.
The City of Victoria is recruiting for a Manager, Bylaw and Business Licensing Services. The position is best suited for a solutions-oriented professional with experience in bylaw enforcement and business licensing services as well as a demonstrated history of excellence in customer service. Our ideal candidate will bring the technical knowledge to operate within a regulatory environment, but the confidence and strong judgment to bring about voluntary compliance with City bylaws through education before regulation. This position requires someone with strong interpersonal and communication skills to balance often competing needs.
If you understand the importance of positive public experience, are a driven problem-solver and are passionate about the community - we would like to hear from you!
WORK FROM HOME
The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.
EDO
The successful candidate may be eligible for earned days off, earning up to two days per month in recognition of time worked beyond core operational hours. Such arrangements are subject to change based on operational needs.
POSITION SUMMARY:
Under the general direction of the Assistant Director, Community Safety & Bylaw Services, the Manager, Bylaw and Business Licensing Services will effectively develop and manage the activities of the Community Safety & Bylaw Services Division including business licensing, bylaw enforcement and related programs.
MAJOR ACCOUNTABILITIES:
Develop and manage the provision of bylaw enforcement and business licensing services including: working with senior management to clearly define and communicate the division’s mission; reviewing existing procedures to ensure alignment with City’s overall strategy and focus; reviewing alternative approaches to traditional bylaw enforcement, such as mediation or dispute resolution; developing initiatives to educate the public on City bylaws; preparing annual operating budgets; preparing annual business plans including seasonal priorities; developing policy and drafting reports regarding operational procedures, priorities and strategies to guide and improve the provision of bylaw education, compliance and business licensing services; administrating compliance programs; preparing reports and recommendations to Council on specific compliance actions and remediation orders; reviewing and recommending changes to bylaws; ensure divisional business plans, priorities and outcomes are consistent with corporate objectives; communication of various civic bylaws, policies and standards.
Direct and manage bylaw officers and support staff of the Community Safety & Bylaw Services Division including coaching and mentoring; supporting and motivating including career planning, education and skills training; establishing metrics to measure and drive performance; selecting and training staff; managing employee conduct, performance and attendance; responding to grievances; overseeing safety program.
Represent the Community Safety & Bylaw Services Division to City departments, other organizations, government agencies and the public including: developing, planning and coordinating a customer-friendly communication process pertaining to bylaw compliance activities with other departments and members of the community to receive information about civic bylaws and make inquiries; planning and coordinating the prosecution of bylaw offences in court, in consultation with the City Solicitor.
Manage the delivery of community safety and bylaw services including: assisting bylaw officers to resolve contentious issues arising from complaints with a view to enhance decision-making; providing direction regarding compliance with legislative and regulatory requirements; managing the contract for Animal Control services.
Perform other related activities.
QUALIFICATIONS:
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at careers@victoria.ca.