Customer Service Representative

Customer Service Representative – Recreation Services

Competition Number:                25/134

Posting Scope:                           Internal / External

Posted Date:                               July 10, 2025

Closing Date:                              July 20, 2025, 4:30 PM PST

Department:                                Parks & Recreation Department:                                                         Parks, Recreation & Facilities arks, Recreation & Facilities

Posting Type:                              Auxiliary

Work schedule:                          Monday to Sunday (ongoing, casual)

Salary:                                         $31.51 per hour, Pay Grade 3

Job Code:                                   4453

Employee Group:                      This is a CUPE Local 50  position

Number of Vacancies:               2

POSITION FUNCTION

Provide customer service, cashier and clerical functions for City of Victoria operated facilities.

KEY DUTIES

• Sell various items including but not limited to admissions, passes, tickets, merchandise, and garbage tags.
• Operate POS and credit/debit card machine. Balance and verify daily cash float at beginning or end of shift, maintain coin float, order from bank, and verify daily cash and credit card reports.
• Respond to enquiries from the public by providing information on facility operations, registered recreational programs, and drop-in schedules for Aquatics and Fitness.
• Take messages and forward calls and feedback to program coordinators, provide office support to programmers, coordinators, and management.
• Record information regarding lost or stolen items and complaints and review subsidy applications for completeness and accuracy.
• Register customers for recreation programs, memberships, and locker rentals using the recreation registration database. Inform registrants of information such as course schedule changes, cancellations, and subsidy program application status; process refunds; record credits and cancellations.
• Perform office functions such as photocopying, filing, sorting and distributing mail and restocking merchandise shelves. Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned.
• Prepare monthly billings such as payment plan and locker rentals.
• Respond to safety related situations in accordance with the Pool Safety Plan and established procedures.
• Perform related duties where qualified.

INDEPENDENCE

• Work is performed following established procedures. Independent decision making is required when working alone.
• Problems are referred to supervisor.

WORKING CONDITIONS

Physical Effort:

• Prolonged standing while in work area. (frequent)
• Stand with arms unsupported while keyboarding. (occasional)
• Touch keying on calculator. (rare)

Mental Effort:

• Deal with negative complaints, behaviours, and comments. (occasional)

Visual/Auditory Effort:

• Normal.

Work Environment:

• Recreation Facility.
• Required to work irregular hours. (premium item)

KEY SKILLS AND ABILITIES

• Understand and carry out job-related instructions.
• Proficient use of a POS/Computerised Registration system & credit/debit card terminal.
• Use of standard office equipment.
• Maintain records and balance cash accurately.
• Establish and maintain effective working relationships.
• Demonstrated ability to interact with members of the public in an equitable, respectful, and tactful manner.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

• Grade 10.
• Required to obtain criminal record clearance.

Experience:

• 1 year or an equivalent combination of education and experience.

OTHER:

• May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.