Financial Analyst - Utility Billing

Posted Date 2 weeks ago(1/4/2022 5:29 PM)
Competition Number
Number of Positions
Job Type
Regular Full Time
Close Date

Job Description

Small Logo


Competition #22/01

Internal/External Posting  

Closing date: January 18, 2022


Financial Analyst – Utility Billing (Continuous)  

Finance Department



Perform administrative and accounting functions relating to the utility billing system in the accounts receivable section to include but not limited to all of the city’s water, sewer, garbage, and storm water billing.



Generate monthly utility and annual storm water bills according to schedule, and other billings for receivable systems including property taxes, business licenses and other general accounts.  Process accounting transactions; prepare month end and year end reconciliations of various sub-ledgers to general ledger, generate penalties, ensure payments, adjustments are entered create pre-authorized payment file and post to banking website; create and maintain spreadsheets and data.  


Maintain water, sewer, garbage and storm water information to include daily payment processing, adding new customers, and changing billing addresses; sends out monthly and annual bills; enters water meter usage for residential, commercial, and industrial customers; calculates any necessary adjustments and/or charges; close customer utility accounts, correct bills and generate final bills and customer refunds; prints statements and bills; prepares monthly bills for mailing.


Receive, complete and maintain records of meter maintenance to include but not limited to new water services, removals, and changes. Review water usage and leaking water meter report; notify customer if a problem is apparent; work with Engineering & Public Works Department creating, sending and completing call for service orders for billing discrepancies.


Respond to telephone and written enquiries and complaints from the public, staff, legal firms, outside agencies regarding business licensing, utilities, property taxes and other general accounts.  Providing information related to utility billing, water meters and consumption, legal building occupancy, garbage container management, storm water property characteristics, rebates and discounts, ownership or tenancy, sidewalk insurance claims; read, interpret, apply and explain applicable bylaws, statutes and regulations, policies and procedures.


Notify property owner’s changes related to garbage billing resulting from updated legal building occupancy; generate calls for service to arrange pickup or delivery of containers for demolitions, new construction, change of building occupancy, missing, stolen, and damaged bins. Update container inventory module.


Participate in the development and implementation of accounting policies, procedures and standards of accounts receivable; assist in the planning, implementation and improvement of receivable systems as required. Prepare special reports on projects as requested.


Perform related duties where qualified.



Work is performed according to established policies and procedures or is assigned by supervisor.

Work is reviewed through discussion with supervisor.

Issues such as deviations from policy and established procedures, and major budget variances are discussed with supervisor.



Physical Effort:

Touch keying on a calculator. (often)

Sit with arms unsupported while keyboarding. (occasional)

Mental Effort:

Meet accounting and operational deadlines. (often)

Deal with complaints and negative comments. (rare)

Short periods of intense concentration while performing reconciliations and analysis. (often)

Visual/Auditory Effort:

Focus on a variety of source data and VDT for short periods. (frequent)

Work Environment:




Organize and prioritize work, maintain accurate records.

High degree of accuracy and attention to detail, able to multi-task.

Understand and apply accounting techniques related to municipal accounting.

Advanced level operation of current City specialty financial software.

Interpret related legislation and policies.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.

Knowledge of effective methods and techniques of customer service.

High degree of accuracy and reliability

Communicate effectively verbally and in writing.



Formal Education, Training and Occupational Certification:

High school graduation.

Third level CGA/CMA program. (3 years)


2 years of related experience.

or an equivalent combination of education and experience.



May be requested to substitute in a more senior position.


Work schedule: Monday – Friday, 35 hour work week

$39.14 per hour, Pay Grade 12 

Job Code #4238

This is a CUPE Local 50 Position


To apply for this opportunity you will need to create an online profile or log back in to our career portal at - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.


COVID-19 Vaccination Requirement


All City of Victoria employees are required to be fully vaccinated against COVID-19 by January 5, 2022. Candidates who cannot be fully vaccinated based on a protected legal ground as defined in the BC Human Rights Code may request an accommodation of the requirement to be fully vaccinated. Applicants will be asked to provide proof of vaccination or request an accommodation during the recruitment process.


City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request.  If you require assistance or an accommodation due to a disability, please email us at


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