Extreme Weather Support Worker

Posted Date 6 days ago(11/23/2021 6:46 PM)
Competition Number
Number of Positions
Job Type
Auxiliary (on-going casual)
Victoria Fire Department
Close Date

Job Description

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Competition #21/188

Internal/External Posting  

Closing date: December 3, 2021


Extreme Weather Support Worker (20 Auxiliary)  

Victoria Fire Department




The Extreme Weather Support Worker position is responsible for providing on-call support to facilities providing Victoria’s vulnerable populations relief during the City’s warmest and coldest days when other facilities may not be available.


The City of Victoria partners with external organizations to provide warming/cooling centers for the purpose of giving critical relief to vulnerable populations, including those who may be experiencing homelessness and/or facing barriers related to addiction, mental health, physical and/or cognitive disabilities and other issues associated with marginalization.




Reporting to the Emergency Program Coordinator, Extreme Weather Support Workers work at different warming/cooling center locations in the downtown core and are responsible for:


  • Receiving visitors in a pleasant and welcoming manner and providing or directing them to services according to established procedures
  • Monitoring adherence of visitors to relief center guidelines and providing updates and communication to supervisors
  • Registering new visitors and ensuring appropriate records are kept
  • Acting as a mobile and supportive presence while monitoring visitor needs, behaviour and facility conditions
  • Conducting regular rounds of the facilities while on shift and answering visitor inquiries following established protocols
  • Observing the maintenance, health and safety needs of the facility and its visitors
  • Helping to keep the facility organized during operations and performing light janitorial and cleaning support


Hours of work will be variable with operations being entirely weather dependent; relief facilities will activate based on threshold criteria set by the BC Centre for Disease Control, Environment Canada, and BC Housing’s Extreme Weather Response Plan. Shifts will be scheduled with as much notice as possible; this is an on-call position and may be scheduled within 24 hours of relief center activation.


Activation criteria will be based on anticipated weather factors from Environment Canada forecasts (or other weather forecasting services) including:


  • Temperatures near zero with rainfall that makes it difficult or impossible for people without shelter to remain dry
  • Sleet/freezing rain
  • Snow accumulation
  • Sustained high winds
  • Temperatures at or below Zero Degrees Celsius


Perform related duties where qualified.



Work is performed according to established protocol or is assigned by supervisor and reviewed upon completion.

Problems are referred to supervisor.



Physical Effort:

Lift and move light materials and equipment. (often)

Perform tasks requiring repetitious movements such as light cleaning, sweeping, and vacuuming. (often)

Mental Effort:


Visual/Auditory Effort:


Work Environment:

Exposure to challenging interactions with members of the public. (occasional)

Potential exposure to verbally abusive individuals. (occasional)



Understand and carry out job related functions.

Knowledge of administrative, procedural, and cleaning procedures.



Formal Education, Training and Occupational Certification:

Grade 10.

Required to obtain criminal record clearance.


Not required.



This is an on-call shift position.


Work schedule: Auxiliary

$28.24 per hour, Pay Grade 3 

Job Code #4432

This is a CUPE Local 50 Position


To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume


City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request.  If you require assistance or an accommodation due to a disability, please email us at recruitment@victoria.ca


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