Closing date: February 21, 2020
Parking Ambassador (3 Continuous positions)
Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure high turnover of parking spaces on-street.
Represent the City of Victoria positively as a resource to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.
Issue warnings and/or enforce parking regulations in manner consistent with the City’s customer service focus. Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces in City Parkades, tow routes, passenger zones and residential parking based on complaint. Collect evidence of ticket infractions when issuing a ticket such as relevant notes and photographs.
Provide education on how to use parking equipment and technology, offer alternatives and options for parking. Answer and respond to parking services phone as required and in a timely manner regarding parking issues and concerns.
Identify and communicate to supervisor any hazards or issues within the community such as full garbage cans, vandalism or street cleaning issues. Report mechanical and maintenance requirements to supervisor as required. Report escalating issues/interactions with public to supervisor.
Perform related duties where qualified.
Work is assigned by supervisor and reviewed upon completion.
Problems are referred to supervisor.
Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (frequent)
Deal with negative complaints and comments. (occasional)
Work outside in all weather conditions. (continuous)
Work in close proximity to moving traffic. (often)
KEY SKILLS AND ABILITIES
Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
Respond proactively to customers and customer complaints, and take initiative to respond.
Strong communication and customer service skills.
Understand and apply City Bylaws
Ability to apply sound judgment
Ability to maintain accurate records.
Ability to multi-task with a positive, outgoing attitude.
Formal Education, Training and Occupational Certification:
Super Host customer service training (30 hours)
Current and valid Class 5 B.C. Driver's Licence
or an equivalent combination of education and experience.
May be requested to substitute in a more senior position.
1 Position: Monday – Friday, 8:00am – 4:30pm (40 hour work week)
2 Positions: Tuesday – Saturday, 9:30am – 6:00pm (40 hour work week)
$18.45 per hour, Pay Grade 103
Job Code # 2020
This is a CUPE Local 50 Position
To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume
City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please email us at HR@victoria.ca