• Disability Management Advisor

    Posted Date 3 weeks ago(4/30/2019 7:07 PM)
    Competition Number
    Number of Positions
    Job Type
    Regular Full Time
    Human Resources
    Close Date
  • Job Description

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    Competition #19/107

    Internal/External Posting

    Closing date: May 28, 2019


    Disability Management Advisor (Regular, Full-Time)

    Human Resources Department


    Victoria is a vibrant, richly diverse and sustainably-focused city, renowned as a global tourist destination, hosting over 3.5 million visitors annually, and a place with an enviable quality of life. Located on the southern tip of Vancouver Island and the capital of British Columbia, the City of Victoria is home to 86,000 people and is the economic and cultural hub for the region’s 350,000 residents.


    Bring your knowledge of Disability Management (DM) principles and practices to a team where you can really make a difference! Working with key partners and stakeholders, you will provide leadership and support for employee rehabilitation and management of health-related absences; promoting early return to work (RTW); and developing and implementing RTW plans.


    Our ideal candidate is an exceptional communicator who builds confidence and trust, and an influential problem solver who is comfortable managing changing priorities in a fast-paced environment. You have an eye for detail, are self-motivated and able to thrive independently in your position.


    You are knowledgeable in current trends in disability management and related standard methodologies. You demonstrate a high standard of discretion and tact in handling confidential information and sensitive situations.


    A competitive salary and comprehensive benefit package is offered. This position is excluded from union membership.




    Reporting to the Manager of Occupational Health & Safety, the Disability Management Advisor provides leadership and support for disability management processes, during absence and reintegration of employees into the workplace following occupational or non-occupational illness or injury. In partnership with key partners and stakeholders, the Disability Management Advisor is responsible for timely and effective case management, rehabilitation services, and return to work planning for employees. As a knowledgeable expert, the Disability Management Advisor collaborates with employees, operational leaders, human resources advisors, union representatives, health practitioners and insurance carriers with respect to return to work and accommodation issues, assists in the implementation and delivery of occupational health services and programs, and provides disability management education/training to all staff levels.




    • Consistent with the City of Victoria’s disability management approach, and working closely with Human Resource and Occupational Health And Safety practitioners, the Disability Management Advisor plans, coordinates, and manages all activities related to short and long-term disability claims resulting from either occupational or non-occupational illness or injury, including cases of a complex nature.
    • Utilizes employment and disability legislation and regulations, including Duty to Accommodate, Employment Equity Act, Workers' Compensation Act, and Human Rights Legislation in disability management planning.
    • Coordinates disability case management of ill and injured employees
    • Explains eligibility and entitlement of benefit and compensation systems to workers and their families or refer individual to appropriate resource persons for benefit information.
    • Performs case management for the rehabilitation of ill/injured employees through rehabilitation, vocational rehabilitation, RTW plans and duty to accommodate agreements
    • Leads the resolution of complex Human Resource issues that may require multi-disciplinary or multi-functional input
    • Maintains effective communications and collaboration with external agencies such as WorkSafeBC, BC Life, Great West Life, GVLRA/CUPE Ltd. Trust, and internal partners and stakeholders including operational leaders, human resource advisors, unions, employees and service providers, as required, to facilitate timely return to work programs and the development, negotiation and implementation of disability/case management plans and agreements.
    • Collaborates with workplace parties to resolve barriers to successful and sustainable accommodation and stay at work/return to work plans.
    • Works directly with WorkSafeBC Case Managers/union Representatives/treatment providers/employee on the development of timely return to work plans
    • Schedules and leads Rehabilitation Committee Meetings
    • Facilitates return to work meetings with relevant stakeholders including employee, leaders, unions, medical professionals, and external disability management providers as required.
    • Leverages appropriate programs and resources in support of employees dealing with physical or psychological health conditions.
    • Monitors the progress of the Return to Work Plans and follows up with non-compliance/potential barriers for a successful return to work.
    • Maintains disability case files and related communications.
    • Monitors internal and external disability management trends to provide recommendations for continuous improvement of existing programs
    • Develops innovative solutions that advance the delivery of human resource and occupational health and safety programs and services
    • Provides input to the planning, development, implementation, maintenance and evaluation of health, safety and wellness initiatives.
    • Provides support to the human resources team, including matters of a highly confidential and sensitive nature
    • Maintains statistical data related to the City of Victoria Disability Management Program
    • Other related duties as required.




    Post-secondary education in a related field of disability management, human resources, occupational health and safety or related, and considerable recent progressive experience in disability management, claims management, health sciences, or a related field.


    At least five years recent experience leading and administering disability management programs in a unionized environment is required. Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC), designation or equivalent is a definite asset.


    Role-specific Knowledge, Skills & Abilities

    • Solid knowledge and understanding of disability management principles and processes.
    • Strong relationship building skills and maintaining effective and respectful working relationships with internal and external contacts under circumstances that may be highly sensitive and emotionally charged. Experience in providing professional advice and guidance to operational leaders on disability and attendance management issues.
    • Excellent oral and written communication skills, including effective listening skills, conflict resolution skills in interactions with various stakeholders, and commitment to customer service.
    • Strong skills in dealing tactfully and sensitively in a variety of situations including exercising substantial discretion with highly sensitive and confidential information.
    • Strong analytical, interpretation and research skills.
    • Knowledge of relevant labour law, duty to accommodate, employment and human resource related legislation. Ability to understand and contribute to the development and adherence to organizational policies, procedures and best practices.
    • Good understanding of key issues and trends in the human resources and occupational health and safety fields and willingness to understand client areas of responsibility and issues impacting their business.
    • Ability to provide leadership to return to work stakeholders. Able to build confidence and effectively influence and convince others to review alternatives.
    • Excellent computer literacy to effectively operate Microsoft office programs, including Word, Excel, Outlook and SharePoint.
    • Must have strong attention to detail ensuring accuracy in a fast paced, deadline orientated environment.
    • Use good judgement to make decisions and take actions that move issues closer to closure.
    • Demonstrated integrity, consistency, and support of City of Victoria goals, objectives and policies.
    • Self-starter with the ability to work independently, organize workload and set priorities. Flexible and willing to change priorities to meet changes in deadlines.
    • Ability to maintain complex, confidential corporate records.
    • Valid Class 5 BC Driver’s License.


    To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume


    City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 


    We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request.  If you require assistance or an accommodation due to a disability, please email us at HR@victoria.ca


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