Closing date: October 24, 2018
Parking Ambassador (3 - Auxiliary)
Provide pro-active customer service on-street and enforce parking regulations to ensure high turnover of parking spaces on-street.
Represent the City of Victoria positively as a resource to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.
Enforce parking regulations in manner consistent with the City’s customer service focus. Provide education on how to use parking equipment and technology, offer alternatives and options for parking; identify and communicate to supervisor any hazards or issues within the community such as full garbage cans, vandalism or street cleaning issues.
Perform related duties where qualified.
Work is assigned by supervisor and reviewed upon completion.
Problems are referred to supervisor.
Walk approximately 18-20 km per day. (frequent)
Deal with high volume of customers. (occasional)
Deal with negative complaints and comments. (rare)
Work outside in all weather conditions. (continuous)
Work in close proximity to moving traffic. (rare)
KEY SKILLS AND ABILITIES
Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
Respond proactively to customers and customer complaints, and take initiative to respond.
Strong communication and customer service skills.
Ability to apply sound judgment
Ability to maintain accurate records.
Ability to multi-task with a positive, outgoing attitude.
Formal Education, Training and Occupational Certification:
WorldHost customer service training (30 hours)
Current and valid Class 5 B.C. Driver’s Licence
or an equivalent combination of education and experience.
May be requested to substitute in a more senior position.
Work schedule: Auxiliary, including weekend and evening shifts.
Job Code 2020
$17.74 per hour, Pay Grade 103
This is a CUPE Local 50 Position
To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume