• Parking Ambassador (Open to Current City of Victoria Employees Only)

    Posted Date 6 days ago(10/10/2018 6:38 PM)
    Competition Number
    Number of Positions
    Job Type
    Regular Full Time
    Close Date
  • Job Description

    Small Logo


    Competition #18/206

    Internal Posting

    Closing date: October 17, 2018


    Parking Ambassador (Continuous)

    Finance Department



    Provide pro-active customer service on-street and enforce parking regulations to ensure high turnover of parking spaces on-street.



    Represent the City of Victoria positively as a resource to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.


    Enforce parking regulations in manner consistent with the City’s customer service focus.   Provide education on how to use parking equipment and technology, offer alternatives and options for parking; identify and communicate to supervisor any hazards or issues within the community such as full garbage cans, vandalism or street cleaning issues.


    Perform related duties where qualified.



    Work is assigned by supervisor and reviewed upon completion.

    Problems are referred to supervisor.



    Physical Effort:

    Walk approximately 18-20 km per day. (frequent)

    Mental Effort:

    Deal with high volume of customers. (occasional)

    Deal with negative complaints and comments. (rare)

    Visual/Auditory Effort:


    Work Environment:

    Work outside in all weather conditions. (continuous)

    Work in close proximity to moving traffic. (rare)



    Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.

    Respond proactively to customers and customer complaints, and take initiative to respond.

    Strong communication and customer service skills.

    Ability to apply sound judgment

    Ability to maintain accurate records.

    Ability to multi-task with a positive, outgoing attitude.

    Work safely.




    Formal Education, Training and Occupational Certification:

    Grade 10.

    WorldHost customer service training (30 hours)

    Current and valid Class 5 B.C. Driver’s Licence


    Not required.

    or an equivalent combination of education and experience.



    May be requested to substitute in a more senior position.


    Work schedule: 40 hour work week, including weekend and evening shifts.

    Job Code 2020

    $17.74 per hour, Pay Grade 103

    This is a CUPE Local 50 Position


    To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume


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