Returning Candidate?

Parking Ambassador (Open to Current City of Victoria Employees Only)

Parking Ambassador (Open to Current City of Victoria Employees Only)

Competition Number 
18/153
Number of Positions 
4
Posted Date 
7/13/2018
Job Type  
Temporary
Department 
Finance
Close Date 
7/27/2018

More information about this job

Job Description

Small Logo

 

Competition #18/153

Internal Posting

Closing date: July 27, 2018

 

Parking Ambassador (4 Temporary - up to 4 months)

Finance Department

 

POSITION FUNCTION

Provide pro-active customer service on-street and enforce parking regulations to ensure high turnover of parking spaces on-street.

 

KEY DUTIES

Represent the City of Victoria positively as a resource to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.

 

Enforce parking regulations in manner consistent with the City’s customer service focus.   Provide education on how to use parking equipment and technology, offer alternatives and options for parking; identify and communicate to supervisor any hazards or issues within the community such as full garbage cans, vandalism or street cleaning issues.

 

Perform related duties where qualified.

 

INDEPENDENCE

Work is assigned by supervisor and reviewed upon completion.

Problems are referred to supervisor.

 

WORKING CONDITIONS

Physical Effort:

Walk approximately 18-20 km per day. (frequent)

Mental Effort:

Deal with high volume of customers. (occasional)

Deal with negative complaints and comments. (rare)

Visual/Auditory Effort:

Normal.

Work Environment:

Work outside in all weather conditions. (continuous)

Work in close proximity to moving traffic. (rare)

 

KEY SKILLS AND ABILITIES

Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.

Respond proactively to customers and customer complaints, and take initiative to respond.

Strong communication and customer service skills.

Ability to apply sound judgment

Ability to maintain accurate records.

Ability to multi-task with a positive, outgoing attitude.

Work safely.


QUALIFICATIONS

Formal Education, Training and Occupational Certification:

Grade 10

WorldHost customer service training (30 hours)

Current and valid Class 5 B.C. Driver’s Licence

Experience:

Not required.

or an equivalent combination of education and experience.

 

OTHER:

May be requested to substitute in a more senior position.

 

Work schedule: Auxiliary, including weekend and evening shifts.

Job Code 2020

$17.74 per hour, Pay Grade 103

This is a CUPE Local 50 Position

 

All applications, including qualifications and supporting materials, must be submitted online via www.victoria.ca/jobs to City of Victoria, Human Resources Department by 4:30 pm on the closing date noted above.