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Bylaw Officer (Open to Current City of Victoria Employees Only)

Bylaw Officer (Open to Current City of Victoria Employees Only)

Competition Number 
Number of Positions 
Posted Date 
Job Type  
Regular Full Time
Legislative & Regulatory Services
Close Date 

More information about this job

Job Description

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Competition #18/99

Internal Posting

Closing date: April 23, 2018  


Bylaw Officer (Continuous)

Legislative and Regulatory Services Department 


Investigate complaints and respond to inquiries in relation to municipal bylaws and related provincial statutes.  Promote voluntary compliance and where required, undertake prosecutorial or administrative action in order to obtain compliance.  Conduct inspections and monitor activities to determine compliance in accordance with City bylaws.  Assist City Departments in obtaining compliance to department specific regulatory requirements. 



Provide high levels of customer service while investigating complaints and responding to inquiries from the public, businesses, police, management other City departments and outside agencies; manage assigned case files and promote voluntary compliance through outreach, education and providing advice.  Where necessary, initiate administrative sanctions, prosecution, and remedial actions to obtain compliance with City bylaws.  Collect physical evidence and obtain statements as necessary to support court prosecutions.


Work collaboratively with staff from other City Departments to assist them in achieving their policy objectives through voluntary compliance with regulatory requirements applicable to their program areas.  Provide assistance in areas of education, outreach, inspection, investigation and enforcement as required. 


May be assigned to administer business license program by approving new business licenses and temporary changes to liquor licenses, monitoring businesses for bylaw compliance and responding to inquiries and providing information to current and prospective business owners.   


Prepare and serve Municipal Ticket Informations; prepare Offence Act Informations; serve summonses; appear in court as a witness; prosecute disputes of Municipal Ticket Information; attend payment hearings and follow up to ensure Court orders are complied with; manage and follow-up on administrative and remedial actions on behalf of the City, including oversight of remediation work undertaken by contactors; research and interpret building plans pertaining to inspections and regulation to determine designated land use; conduct land title searches for ownership and identify easements and rights of way to enable effective communication with respect to ongoing investigations; attend meetings of Council and Committees to provide evidence related to bylaw non-compliance; oversee remedial action directed by Council under the Community Charter and/or various bylaws.


Conduct proactive patrols, regulatory inspections and monitor compliance of regulated activities to determine compliance with applicable bylaws. Conduct compliance and enforcement activities, including verbal and written communication with representatives, owners and other individuals; impound chattels from public property or for evidentiary purposes which include completing administrative requirements and arrange for secure storage.


Facilitate meetings with City staff, Police Department and/or relevant agencies to remediate properties that are not compliant with City bylaws or in accordance with remediation order under the Community Charter or a City bylaw. Ensure Bylaw Services enforcement and police investigations are not compromised while carrying out inspections and investigations; the Police Department in conducting site inspections; monitor compliance particularly in public spaces, follow up all safety issues identified through inspections.


Prepare a variety of routine correspondence and reports for the public, Council and Committee relating to bylaw compliance and enforcement and other regulatory matters; maintain accurate, detailed notes on bylaw enforcement and records.


Perform related duties where qualified.



Work is generated through complaints and enquiries, proactive patrols or is assigned by supervisor.

Work is reviewed through reports and discussions with supervisor.



Physical Effort:

Walk on inspection route 3 km. (often)

Lift and move medium weight materials. (occasional)

Mental Effort:

Deal with conflicts, negative comments and emotionally charged situations. (frequent)

Deal with difficult situations and problems that are hard to resolve. (frequent)

Visual/Auditory Effort:


Work Environment:


Work outside in all weather conditions. (frequent)

Work in an environment where protective measure must be taken to avoid exposure to unpleasant odours, waste products, noise and other hazardous materials. (often)

Exposure to potentially abusive people.  (frequent)

Enter derelict buildings. (occasional)

Work irregular hours.  (premium item)



Excellent customer service and communication skills.

Organize and prioritize work.

Able to work collaboratively with large and small teams of people and provide expertise on procedures and practices necessary to gain compliance with regulatory requirements. 

Understand and apply the techniques of bylaw enforcement, case file management, legal sampling procedures, evidence standards, civil and criminal court processes, permit application and inspection process. 

Understand and apply City Bylaws, related legislation and regulations and policies for purpose of bylaw enforcement and investigative procedures.

Working level operation of current City of Victoria word processing, spreadsheet and related specialty software.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.

Work safely.



Formal Education, Training and Occupational Certification:

High school graduation.

Level 1 Bylaw Compliance, Enforcement and Investigative Skills Certificate. (12 weeks)

Accredited courses in regulatory/public administration or related discipline. (1 year)

Maintain current De-escalation and Use of force Certification.

Current and valid Class 5 B.C. Driver’s Licence.

Required to obtain criminal record clearance.


3 years of related experience.

or an equivalent combination of education and experience.



May be requested to substitute in a more senior position.

Can-Bike II, Advanced Urban Cycling Course or equivalent certification. (preferred)

CPTED level 1 or higher. (preferred)


Work schedule:  Continuous – including weekends and evenings

$38.76 per hour, Pay Grade 13

Job code: 4110

This is a CUPE Local 50 Position


All applications must be submitted by 4:30 pm, on the closing date noted above.